Will you share my financial details with anyone else?
No, definitely not. Your financial information is not stored by us on our server. It is handled separately by PayPal, which means we don’t have access to your financial details. Have a look at the PayPal website for more information.
Can I get a refund if I make the wrong choice, are unhappy or change my mind about a product?
If you made the wrong choice or are unhappy with the product you bought, please let us know within seven days with a valid reason for a refund. If we can’t make you happy, we will refund your money. Refunds will be processed quickly and payment made by the same method that you used.
For more details, have a look at our website’s Terms and Conditions.
What if I change my mind about becoming a Spotted Zebra member?
If you change your mind or are unhappy with your purchase of a membership, please let us know within 21 days of the transaction with a valid reason for a refund. If we can’t make you happy, resolve your complaint or help you in any way, we will give you a full refund. Refunds will be processed quickly and payment made by the same method that you made payment. For more details, have a look at our website’s Terms and Conditions.
Can I share my Spotted Zebra resources with friends or colleagues?
Sorry, no. You are not allowed to republish, upload, transmit electronically or otherwise distribute any of the materials, documents or products available on our website. So, no sharing. For more details, see our website’s Terms and Conditions. We would be awfully pleased, though, if you raved about our website and told all everyone you know about us. We encourage that!
Can I share my Spotted Zebra login with someone else?
No, your Spotted Zebra login is for you and only you. Sharing your login details is like sharing your gym membership – it’s not cool. If you love what we do and want to tell your friends about us, why not tell them to join too? If we become aware that a login is being used by multiple people, that login will be cancelled immediately.
Can I copy Spotted Zebra in any way?
No, sorry. Loads of effort by some extraordinarily talented people has gone into the creation of our gorgeous website. The website, the content, images and design are all covered by copyright legislation and cannot be copied. Please see our website Terms and Conditions. If you see something you love, let us know and we can hook you up with the gorgeous people responsible.
What if the attachment doesn’t download or I am having technical trouble downloading the product?
Please get in touch with us if you are have trouble receiving, downloading or opening our products. We’ll do our best to help you. If your technical issues can’t be resolved and you are unable to access our products, we will refund your money.